Privacy Policy Alibet — Your Personal Data Protection

Alibet understands that your personal data is an extremely valuable and sensitive asset. As a trusted online gambling platform, we take privacy protection seriously — not merely because it is required by law, but because we genuinely value the trust every member places in us.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards. We ensure that every piece of information you share with us is handled with full integrity, transparency, and security.

We have never and will never sell, rent or trade your personal data to any third party for marketing purposes without your explicit consent. This is our promise to every alibet member.

Alibet collects your personal information through several means — directly from you during registration and platform use, automatically via tracking technologies, and in certain cases from legitimate third-party sources. Below are full details of the information we collect:

2.1 Information You Provide Directly

2.2 Information Collected Automatically

• Device & Connection Data: IP address, web browser type, operating system, screen resolution, and software version in use.
• Session & Usage Data: Pages visited, session duration, in-game actions, clicks and navigation patterns within the platform.
• Location Data: Approximate location based on IP address for the purpose of verifying permitted geographic regions.
• Cookie Data: Session cookies, preference cookies and device identifiers for security and user experience purposes.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party identity verification service providers, approved payment providers, and registered fraud prevention agencies, solely for the purpose of verifying and securing your account.

Every piece of information we collect is used solely for legitimate purposes directly related to the provision of alibet services. We do not use your data for any purpose outside the following scope:

• Account Management: To create, manage, and maintain your member account, including processing registration and identity verification.
• Transaction Processing: To securely and accurately process all deposits, withdrawals, and other financial transactions.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-account usage, and any activity that violates our terms of service.
• Legal Compliance: To fulfil legal obligations, regulatory requirements, and directives from the relevant authorities.
• Service Communications: To send account notifications, security updates, transaction alerts, and other important information related to your account.
• Platform Enhancement: To analyse usage patterns in aggregate for the purpose of improving user experience and platform performance.
• Promotions & Offers: To inform you about the latest promotions and bonuses — provided you have not opted out of marketing communications in your account settings.

Alibet does not share your personal information with any external party except in the following limited situations, and in each such case, we ensure the receiving party adheres to strict data protection standards:

4.1 Third-Party Service Providers

We share only the necessary data with selected service providers who assist us in operating the platform, including payment gateway providers, identity verification companies, cloud service providers and analytics platforms. All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

4.2 Legal & Regulatory Requirements

We may be required to disclose your information to government authorities, law enforcement agencies or regulatory bodies when mandated by law, court order or for the purpose of financial crime prevention.

4.3 Business Transfers

If alibet is involved in any merger, acquisition, or transfer of business assets, your personal data may be transferred as part of those business assets. You will be notified in advance before any such transfer takes place, and the new privacy policy will be made available.

Alibet continuously invests in high-grade security infrastructure to ensure your personal data is always protected against cyber threats, unauthorised access, and data breaches. The following are the key security measures we employ:

• Data Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL/TLS encryption — the same standard used by leading banking institutions.
• Secure Storage: Sensitive data such as financial information and identification documents are stored on servers protected with high-level encryption and strict access controls.
• Two-Factor Authentication (2FA): Our login system supports two-factor authentication to add an extra layer of security to your account.
• Continuous Monitoring: Our systems are monitored 24 hours a day by our cybersecurity team to detect and respond to any threats promptly.
• Regular Security Audits: The alibet platform undergoes regular independent security audits by accredited third parties to identify and address any vulnerabilities.
• Strong Password Policy: We enforce the use of strong passwords and recommend that you update your password regularly.

Alibet uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how members interact with our platform. The following are the types of cookies we use:

6.1 Types of Cookies

• Essential Cookies: These cookies are required for the platform's core functions such as login authentication, session security and language preferences. They cannot be disabled.
• Performance Cookies: Helps us understand which pages are most frequently visited and how users navigate the platform, so we can improve the experience for all members.
• Functional Cookies: Stores your preferences such as language selection, display settings and saved login information for your convenience.
• Analytics Cookies: Used to collect aggregated and anonymised usage statistics for platform improvement purposes.

6.2 Cookie Controls

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Alibet platform. Cookie management guides are available in your web browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 and our privacy policy, you have several important rights regarding your personal data held by Alibet. We are committed to respecting and facilitating the exercise of the following rights:

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days after verifying your identity.

Alibet retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. After account closure, we will retain certain data for defined periods to meet our legal and regulatory obligations:

• Financial Transaction Records: Stored for a minimum of 7 years after the transaction, in accordance with anti-money laundering legal requirements.
• Identity Verification Document (KYC): Stored for a minimum of 5 years after account closure or the date of the last transaction.
• Communication Logs: Communication records between you and our support team are retained for 3 years for reference and dispute resolution purposes.
• Session & Technical Log Data: Stored for 90 days for security purposes and investigation in the event of an incident.
• Marketing Data: Deleted immediately once you withdraw your consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised using industry-approved methods.

Alibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your personal data.

When significant changes occur, we will notify you through one or more of the following methods:

• In-platform notifications when you log in to your account.
• Email sent to the address registered to your account.
• Updates the "Updated" date shown at the top of this document.

Continued use of the alibet platform after any changes are published constitutes your acceptance of the updated Privacy Policy terms. If you do not agree with the changes, you should discontinue use of the platform and may contact us to close your account.

If you have any questions, concerns or complaints regarding how we handle your personal data, or if you wish to exercise any of your privacy rights, the alibet customer support team is available to assist you 24 hours a day, 7 days a week.

For matters specifically related to privacy and data protection, you may contact us via:

• Support Email: [email protected]
• Live Chat: Available on the platform after login, with a response time within 5 minutes.
• Operating Hours: Always available — 24 hours a day, 7 days a week, including public holidays.

We are committed to responding to all privacy-related enquiries within 5 business days. For requests requiring identity verification such as data access or deletion, please include your account number and a valid identification document to expedite the process.